AI Classification
Every email is automatically classified into one of 13 categories, with an urgency score from 1 to 5 and sentiment analysis. Anthropic's Claude Sonnet 4 model has a deep understanding of e-commerce context.
Compatible with PrestaShop 1.6 · 1.7 · 8.x · 9.x
Transform your PrestaShop customer support with Artificial Intelligence
Automatic classification, AI replies, enriched context — your support tickets handled 5x faster.
The problem
The journey of a ticket, before and after
A complex ticket takes an average of 15 minutes to handle. PrestaSAV cuts that down to 3 minutes with AI automation.
Before
15 min
per ticket — manual process
Open the email
Identify the customer
Look up the order
Check stock & tracking
Write the reply
- 5 manual steps across 3 tools
- No urgency prioritization
- Customer context nowhere to be found
With PrestaSAV
3 min
per ticket — AI-assisted
Auto classification
Auto enrichment
Approve & send
- 3 assisted steps in 1 interface
- Urgency scored from 1 to 5 by AI
- Full PrestaShop context displayed
-80%
time per ticket
13
categories detected
100%
of orders enriched
0
replies sent without approval
Features
Everything you need for outstanding customer support
PrestaSAV combines artificial intelligence with PrestaShop data to handle your tickets faster and better.
PrestaShop Enrichment
Customer, order, stock and carrier data is fetched in real time from your store via the API Webservices. Each ticket is automatically enriched for a complete diagnosis.
AI Replies
Generate smart reply drafts with a single click. Choose from 3 tones — empathetic, formal or concise — then review and send. The AI never replies on its own.
Unified Dashboard
Inbox sorted by urgency, advanced filters (category, status, agent), SLA tracking with visual alerts, detailed statistics. All your customer support on one screen.
Multi-Agent
Work as a team: ticket assignment, viewing locks, per-agent action history. Every reply is tracked and attributed.
Push Notifications
Receive instant browser alerts for urgent tickets (score 4-5) and customer replies. Never miss an important message again.
Compatibility
An alternative to MCP for the majority of PrestaShop stores
PrestaSAV makes AI accessible to all PrestaShop versions, not just the latest ones.
PrestaShop's MCP (Model Context Protocol) is only available from version 8.2 onwards. However, the vast majority of production stores run on 1.6 or 1.7 and cannot benefit from it.
PrestaSAV uses the classic API Webservices, available since PrestaShop 1.5 and still active in versions 8.x and 9.x, to deliver the same AI capabilities to all versions — classification, enrichment, AI replies — with no upgrade required.
For stores running 8.2+, the PrestaShop MCP remains a viable option. PrestaSAV targets merchants who don't have access to it — which is the vast majority of the installed base.
PrestaShop 1.6
PrestaSAV
MCP
PrestaShop 1.7
PrestaSAV
MCP
PrestaShop 8.0 — 8.1
PrestaSAV
MCP
PrestaShop 8.2+
PrestaSAV
MCP
PrestaShop 9.x
PrestaSAV
MCP
How it works
Up and running in 5 minutes
Connect your store, your email inbox, and let the AI do the rest.
Connect your store
URL + PrestaShop API key
Set up your email
IMAP and SMTP server
AI analyzes
Automatic classification
Enrichment
Full PrestaShop context
Approve and send
AI reply in one click
Early access
Join the beta program
Try PrestaSAV before everyone else on your PrestaShop store. Limited spots available.
Private beta
PrestaSAV
Free access for the entire testing period
Full access to all features, in exchange for your feedback to help us improve the product.
- AI Classification (13 categories)
- Urgency scoring 1-5
- Automatic PrestaShop enrichment
- AI replies (3 tones: empathetic, formal, concise)
- Dashboard with SLA tracking
- Multi-agent team
- Push notifications
- Statistics and analytics
- Customizable AI prompts
- Priority support
3 spot(s) remaining out of 5
Request beta access
Questions about the beta program? Contact us
Security
Your data is safe
PrestaSAV is built with security at the core of its architecture.
AES-256-GCM Encryption
API keys and passwords encrypted with AES-256-GCM and per-tenant derived keys.
GDPR Compliant
Data hosted in Europe, multi-tenant isolation via PostgreSQL RLS.
Read-Only API
PrestaSAV never modifies your PrestaShop data. Only read access is required.
SSL / TLS
All communications are encrypted in transit. Secure IMAP/SMTP connections.
15
years of expertise
200+
sites maintained
<4h
response time
Official partner
illicoPresta, emergency PrestaShop support
A specialist agency in PrestaShop maintenance and emergency PrestaShop support, illicoPresta has been serving e-commerce merchants since 2011. Troubleshooting, version migration, performance optimization and custom module development for PrestaShop 1.6, 1.7, 8 and 9 stores.
PrestaShop Maintenance
Emergency Support
PrestaShop Migration
Performance Optimization
Custom Development
Technical Support
Discover illicoPresta
Contact
Request a personalized demo
Fill out the form and our team will get back to you within 24 hours for a demo tailored to your store.
Let's talk about your customer support
Whether you handle 10 or 10,000 tickets per month, PrestaSAV scales to your volume. Our team will guide you through setup.
Email
Response
Within 24 business hours
Location
France
FAQ
Frequently asked questions
PrestaSAV is compatible with PrestaShop 1.6, 1.7, 8.x and 9.x. The application uses the PrestaShop API Webservices, available since version 1.5 and still active in the latest versions, ensuring compatibility with virtually all production stores.
No. PrestaSAV operates in read-only mode via the API Webservices. Your PrestaShop data is never modified. An optional feature (disabled by default) allows order status updates, which requires PUT permission on
/api/orders.PrestaSAV uses Claude Sonnet 4 by Anthropic for ticket classification and response generation. This model offers a deep understanding of e-commerce context. All prompts are fully customizable.
Yes. Both classification and response generation prompts are fully editable from the interface. A preset system lets you save multiple versions and run A/B testing to optimize results.
No. PrestaSAV generates reply drafts that the merchant must review, edit if needed, and send manually. No reply is ever sent without human approval. You keep full control over communication with your customers.
Yes. Credentials (API keys, IMAP/SMTP passwords) are encrypted with AES-256-GCM and per-tenant derived keys. The application is GDPR compliant with hosting in Europe and data isolation via PostgreSQL row-level security (RLS). All connections are secured with SSL/TLS.
The free trial lasts 14 days and gives you access to all features. No credit card is required to get started. At the end of the trial, you choose to continue or your account is suspended with no data loss.
PrestaShop's MCP (Model Context Protocol) is only available from version 8.2 onwards. PrestaSAV works with all PrestaShop versions (1.6, 1.7, 8.x, 9.x) via the classic API Webservices, available since PrestaShop 1.5. It offers equivalent capabilities — AI classification, contextual enrichment, response generation — accessible to all stores.
Yes. PrestaSAV supports multi-store management. Each store has its own configuration (PrestaShop API key, email inbox, AI prompts) and data is strictly isolated between tenants.